Meet RecallExpert Team
About RecallExpert
A recall product refers to a product that must be withdrawn from the market because it may pose a safety risk or does not comply with legal or quality standards.
The producer, manufacturer, or importer is legally responsible for recalling the product and informing customers and regulatory authorities.
The recall usually involves notifying customers, removing the product from sale, and arranging for it to be returned, repaired, or safely disposed of.
RecallExpert is a leading provider of product recall and compliance services, delivering comprehensive, end-to-end solutions to businesses across a wide range of industries.
With a strong focus on efficiency, reliability, and regulatory precision, we support our clients in managing recalls swiftly and effectively - protecting both their customers and their brand reputation.
Every solution we deliver is based on in-depth case analysis and tailored to each client’s unique needs.
Our professional team brings years of hands-on experience in product compliance, offering expert guidance, strategic insight, and trusted execution at every stage of the recall process.
Services Details
Product recall is a critical component of post-market compliance activities. Even after a product has successfully met all pre-market regulatory requirements and entered the market, manufacturers and distributors remain responsible for monitoring its safety and performance in real-world use.
If a product is found to present a safety risk or fails to comply with applicable regulations, a recall may be initiated to remove the product from the market or from end-users. This process includes risk assessment, communication with customers and authorities, corrective actions, and accurate documentation.
Incident Recall Management
Risk Assessment
Common reasons why products are recalled:
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Safety risks (e.g., fire hazard, choking, allergic reactions)
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Labeling errors (e.g., missing allergy information)
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Contamination (especially in food or cosmetics)
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Faulty design or components (e.g., car airbags, electronics overheating)
The producer, manufacturer, or importer is legally responsible for recalling the product
When a problem with a product arises, readiness to act - quickly and precisely - is key. Proper planning not only helps to manage incidents efficiently, but also protects the brand and maintains customer confidence.
Take our interactive recall readiness audit and see how prepared you really are. Complete the questionnaire we’ll send you, answering on several simple questions and get a personalised score along with a clear, tailored report full of practical recommendations designed just for your business.
Make sure your customers and regulators are kept informed - and your brand remains protected
As part of our product recall service, we offer:
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Direct email communication with affected customers
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A dedicated, branded recall webpage with key information and updates
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Clear, consistent messaging to maintain customer trust and brand reputation
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Full management of customer enquiries and FAQs
Understanding and managing potential risks is a crucial part of any effective product recall strategy.
The starting point in any product incident is assessing the potential risk to consumers, to determine whether a product recall is necessary and how quickly it should be actioned.
This process helps businesses understand the real context behind complaints or incidents and identify whether:
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The risk is minimal, requiring no action
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The risk is moderate or serious, requiring immediate steps
As part of our services, we offer comprehensive risk assessments to help businesses identify, evaluate and address potential threats before they escalate. Our experienced team analyses every aspect of your product, market, and distribution process to pinpoint vulnerabilities and recommend practical, tailored solutions.
We apply internationally recognised risk assessment tools such as EU SAFETY GATE /RAPEX, PRISM, and Nomograph, ensuring every evaluation is thorough, consistent and reliable.
Based on the outcome of this assessment, a tailored action plan is created to effectively manage the situation and protect consumers.
Our risk assessment service includes:
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Identifying product safety and compliance risks
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Evaluating potential impact on customers, brand reputation and operations
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Assessing supply chain and distribution vulnerabilities
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Providing clear, actionable recommendations to reduce risk exposure
Support with customs delays or stuck shipments
As part of our comprehensive product recall management, we provide secure collection and disposal services tailored to meet both legal requirements and our clients’ operational needs.
Whether dealing with hazardous goods, consumer products, cosmetics, food items or electronics, we ensure that all recalled products are removed swiftly and handled responsibly.
Our team arranges collection directly from retail outlets, distribution centres or warehouses, offering flexible logistics solutions across the UK and Europe.
Depending on the nature of the products and regulatory requirements, we manage their safe disposal through approved methods, including recycling, incineration or certified secure destruction.
Whether as part of a large-scale recall operation or a targeted collection, our disposal services help businesses manage risk effectively and responsibly.
Our service covers:
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Product collection and transport
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Environmentally responsible disposal or recycling
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Full traceability and compliance documentation
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Safe handling of sensitive or hazardous items
Trusted by businesses of all sizes to protect their customers, brand and the environment.
Delays at customs can happen for a variety of reasons — from missing or incomplete documentation to incorrect declarations or restricted goods within a shipment. As part of our product compliance services, we offer specialist support to help businesses resolve customs issues efficiently and minimise disruption.
Our experienced team works directly with clients, customs agents and logistics providers to identify the cause of the delay, gather any required paperwork and liaise with relevant authorities. Whether it’s a matter of providing additional information, correcting documentation, or clarifying product classifications, we assist in clearing shipments swiftly and compliantly.
This service is designed for companies looking to reduce downtime, avoid additional costs, and maintain the smooth flow of goods across borders.
Recall Impact
500+
Recalls Managed
99%
Success Rate
$1B+
Recovered Value
10+
Years of Industry Expertise
Why Choose RecallExpert
We understand the critical nature of product recalls and offer tailored solutions to address the unique challenges faced by businesses. Our comprehensive approach and ongoing support ensure that our clients can navigate recalls with confidence.
Customized Solutions
Risk Mitigation
Regulatory Compliance
Dedicated Client Support
Client Testimonials
Isabelle Laurent, Quality Manager, France
"We had to urgently withdraw a children’s toy from the UK market due to a serious safety issue. ProductRecall handled the entire process with exceptional speed and precision. Within 24 hours, the dangerous items were recalled, ensuring full compliance and protecting our customers. Highly recommend their recall management services."
Liam Carter, Procurement Director, UK
"Thanks to ProductRecall’s thorough risk assessment, we avoided a potentially damaging situation involving sweets imported from Asia containing a restricted ingredient. Their proactive approach and detailed analysis saved us from a costly product withdrawal and protected our brand’s reputation."
Maximilian Bauer, Operation Manager, Germany
"ProductRecall managed the recall of a faulty household appliance for us with remarkable efficiency. The process, from customer notifications to collection and certified disposal, was handled seamlessly. Ms. Anna was especially helpful, coordinating everything with clarity and professionalism."
Chen Wei, Logistic Lead, China
"Our shipment of toys was unexpectedly held at the one of the European port due to missing product markings. ProductRecall quickly identified the issue, liaised with customs, and provided immediate support with corrective labelling. The entire problem was resolved within 24 hours, preventing significant delays."
Recall Cases
1
Food Product Recall – Undeclared Allergen
Overview
In April 2025, a major UK supermarket issued a nationwide recall of a popular ready-made curry dish due to the presence of undeclared peanuts, posing a serious health risk to consumers with nut allergies.
Key Facts
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Country/Region: United Kingdom
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Regulatory Authority: Food Standards Agency (FSA)
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Reason for Recall: Allergen not declared on the label (peanuts)
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Product Category: Chilled ready meals
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Risk Level: Severe
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Affected Units: Approx. 75,000 units across 500+ retail locations
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Recall Type: Voluntary, initiated by manufacturer
Risk Assessment & Compliance Insight
This incident highlights a common yet critical compliance issue in the food industry: inadequate allergen labelling. Despite strict UK labelling regulations, miscommunication between supply chain partners led to a missing allergen disclosure on the final product packaging.
A thorough risk assessment process could have identified this failure point before distribution. Furthermore, it illustrates the importance of integrating product recall services with regulatory compliance strategies and routine internal audits.
RecallExpert Commentary
“This case serves as a stark reminder that even well-established brands are vulnerable to supply chain and labelling errors. A proactive risk assessment programme, supported by expert-led recall planning, can prevent such costly incidents. At RecallExpert, we help clients build compliance resilience and consumer trust through our tailored product recall services.”
Source:
UK FSA Official Recall Notice – April 2025
2
Toy Product Recall – Choking Hazard
Overview
In March 2025, a German toy manufacturer issued an urgent recall of a popular plush animal toy sold throughout the EU. The toy contained detachable plastic eyes that could easily break off, posing a choking hazard to small children.
Key Facts
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Country/Region: Germany / EU
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Regulatory Authority: RAPEX (EU Rapid Alert System for Dangerous Products)
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Reason for Recall: Choking hazard due to small detachable parts
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Product Category: Children’s toys (0–3 years)
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Risk Level: Severe
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Recall Type: Mandatory recall, enforced by regulators
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Affected Units: Estimated 120,000 units sold via online marketplaces and retail stores
Risk Assessment & Regulatory Insight
This recall underlines the importance of rigorous product testing and compliance with EU Toy Safety Directive 2009/48/EC.
Products marketed to infants and toddlers must undergo mechanical and physical safety assessments to ensure that small components cannot become detached under normal or foreseeable use.
In this case, the failure to identify a critical mechanical risk during pre-market testing resulted in regulatory intervention and reputational harm.
RecallExpert Commentary
“Toy recalls due to small parts are unfortunately common, and often preventable. A comprehensive risk assessment during the product design and development phase—along with third-party verification—can drastically reduce these incidents. Our product recall services include pre-launch compliance audits and emergency recall coordination, helping manufacturers stay ahead of evolving safety expectations.”
Source:
EU Safety Alert: RAPEX Notification DE/2025/0987
3
Electrical Product Recall – Fire Hazard
Overview
In February 2025, a UK-based importer issued a large-scale recall of a portable electric heater sold via online marketplaces and discount retailers. The product posed a serious fire hazard due to overheating and lack of thermal cut-off protection.
Key Facts
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Country/Region: United Kingdom
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Regulatory Authority: Office for Product Safety and Standards (OPSS)
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Reason for Recall: Overheating due to design flaw; fire risk
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Product Category: Electrical appliances (heating devices)
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Risk Level: Severe
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Recall Type: Voluntary (following OPSS warning), later escalated to enforcement
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Affected Units: Estimated 45,000 sold between October 2024 – January 2025
Risk Assessment & Compliance Insight
The product failed to comply with essential UK electrical safety standards, particularly BS EN 60335 for household heating appliances.
Post-market testing revealed that, under prolonged use, internal wiring became exposed to excessive heat, which could ignite surrounding materials.
This incident demonstrates the need for pre-import compliance testing, particularly for non-UK manufactured products. A proper risk assessment during procurement would likely have flagged the absence of thermal cut-off components and improper insulation.
RecallExpert Commentary
“Electrical product recalls are among the most serious due to the potential for injury and property damage. We always recommend manufacturers and distributors conduct pre-market risk assessments, especially when sourcing from low-cost suppliers abroad. RecallExpert offers full-service product recall solutions, including compliance verification, testing coordination, and regulatory liaison.”
Source:
UK OPSS Product Recall Bulletin – February 2025
4
Cosmetic Product Recall – Contamination
Overview
In January 2025, a French skincare brand voluntarily recalled a batch of its best-selling hydrating facial cream due to the detection of Pseudomonas aeruginosa – a harmful bacterium that can cause infections, especially in individuals with compromised skin barriers.
Key Facts
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Country/Region: France / EU
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Regulatory Authority: DGCCRF (Direction générale de la concurrence, de la consommation et de la répression des fraudes)
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Reason for Recall: Microbiological contamination (P. aeruginosa)
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Product Category: Cosmetic (facial moisturiser)
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Risk Level: Moderate to severe (depending on consumer profile)
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Recall Type: Voluntary recall, coordinated with EU authorities via CPNP
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Affected Units: Approx. 28,000 units sold in retail and online channels
Risk Assessment & Regulatory Insight
The contamination was discovered during routine stability testing prior to an international market expansion. The company’s internal risk assessment revealed a probable failure in the filling line sanitation process, and the absence of final microbial testing on the batch in question.
In the EU, cosmetics must comply with Regulation (EC) No 1223/2009, which mandates strict product safety assessment, microbiological quality, and post-market surveillance. The manufacturer had not fully implemented Good Manufacturing Practice (GMP) procedures as required by ISO 22716.
RecallExpert Commentary
“Cosmetic recalls due to contamination can severely impact brand trust and regulatory standing. This case underscores the importance of robust risk assessment procedures, traceability, and hygiene control in cosmetic manufacturing.
Our product recall services for cosmetic brands include GMP audits, regulatory filing support (CPNP, RAPEX), and rapid consumer notification protocols across EU and UK markets.”
Source:
EU CPNP Notification & French DGCCRF Recall Notice – January 2025